At Joy Love Dolls, we are committed to delivering excellence. Each order undergoes a rigorous inspection, testing, and photographic documentation before it leaves our facility to ensure top-notch quality. If you find any discrepancies or damages upon receiving your order:
Do Not Use the Product: We are unable to accept complaints for used products.
Report Immediately: Within 24 hours of receiving the order, please contact our support team at [email protected] with detailed photos of the issue.
Prompt Assistance: Our dedicated team will thoroughly investigate the matter and respond swiftly. In most cases, we will send replacement parts for any broken or missing components in your order.
Returns & Refunds:
We craft each product with personalized care, making them uniquely for you. Due to the custom nature of our products, we are unable to offer returns or refunds. We appreciate your understanding in this regard.
Order Cancellations:
While we typically do not accept returns, you have the flexibility to cancel your custom sex doll order within 24 hours of placement.
Cancellation Process: Please email [email protected] with your order number, email, and name within 24 hours of placing your order.
Cancellation Fee: A 20% fee is applied for cancellations, as manufacturing typically begins shortly after order placement. We offer an 80% refund within this 24-hour window. Unfortunately, cancellations are not possible after 24 hours.
Note: Immediate shipment of in-stock dolls and sex toys means we cannot offer a 24-hour cancellation period for these products.
Doll Modifications After Order Placement:
We encourage you to review your order carefully before submission. Modifications are possible within the first 12 hours for a one-time fee of $79.00. Please email us at [email protected] for modifications. After 12 hours, modifications cannot be accommodated due to the commencement of the manufacturing process.
